REFUNDS &
CANCELLATIONS
Cancel for free before payment is confirmed. After that, refunds apply if your order is severely delayed or arrives damaged.
Cancel
✅ Allowed
- Order Received
- Awaiting Payment Confirmation
✗ Not Allowed
- Payment Confirmed or later
To cancel: My Account → Orders — cancel a single item or the whole order, and give a reason. Or contact us at support@677mall.com / WhatsApp +677 7224670.
Eligible
✅ Eligible
- ✔In Processing 30+ days without being fulfilled
- ✔Arrived damaged or broken — reported within 24 hours of collection
✗ Not Eligible
- ✗Change of mind after payment is confirmed
- ✗Damage reported after 24 hours
Damaged item? Bring it to the 677 Mall Storefront within 24 hours of collecting it for inspection.
Outcomes
✅ Approved
Full refund approved.
◐ Partial
Reduced amount approved, with the reason explained.
✗ Declined
Not approved — the reason is explained.
We’ll always email you the outcome. Approved refunds are sent back the same way you paid — Bank Transfer or M-SELEN — your email will confirm which one.
REFUND METHODS
💵 Processing a damaged-item refund in person at our storefront? If you’d prefer, you can ask our staff for cash instead — otherwise refunds are sent back via your original payment method by default.